The ROTAREX India subsidiary is a perfect example of this successful model in action. Established in 2011, the full-service ROTAREX India Team is 11 persons strong – all Indian nationals. Together they serve the country from their Head office in Mumbai, two satellite offices in Delhi and Bangalore and a Logistics hub in Kharghar, Navi Mumbai. 8 members of the Team are trained engineers, experts in gas equipment with a strong collective experience in the gas industry, and who are highly qualified to consult customers across our entire global product range. The Indian subsidiary maintains a strong bridge to the Luxembourg headquarters, and has access to the full global product range and expertise – but they act entirely independently as if they were a fully Indian business. They are. Their operating independence means they act according to the market needs – can better understand their customers and provide better service.

In fact, the Indian Team saw the unmet need to provide system engineering and installation support services, in addition to the gas equipment – and had the authority to create an infrastructure to provide those services. It is currently a pilot project which, if successful, will be expanded to other countries. It clearly illustrates how a Headquarter can benefit by listening to their local teams, and letting them take leadership.

It’s a model that works. By leveraging the Luxembourg technical excellence with the local Indian market know-how will continue to be the backbone of the ROTAREX way of doing business in India. And because of that, the future looks bright.