The Indian housing market is on a strong growth trajectory with demand expected to remain robust over the next few years. How do you expect technology to disrupt the housing finance ecosystem?

To cater to the demand and the ever-evolving customer expectations, financial institutions are finding value in digitization of their processes. This has optimized the operational costs and provided a more personalized experience to the customers.

However, in the coming time, technology is expected to slowly redefine processes to be more digital and to integrate physical channels with digital data for better customer experience and consumer insights. Initiatives like Account Aggregator and OCEN are also expected to further improve the digital adoption in this sector.

Can you tell us about your cloud journey and the benefits you have experienced by leveraging cloud technology?

We are a “born in the cloud” organization. Cloud Technology has obvious benefits of scalability, flexibility, and faster go-to market strategies. It also gives flexibility to the technology leader and the option of choosing from the marketplace to design robust solution architecture. Resilience and business continuity are critical aspects of any business and cloud technology plays a key role in target achievement.

While launching the business, estimating the exact infrastructure requirements was very difficult. With cloud technology, we could adjust the platform scalability in line with our business growth.

The time-to-market has significantly improved as the team was focusing more on functionality rather than focusing on deployment requirements. Using the readily available features of cloud like multi availability zones and the high availability, we could achieve significant cost savings while meeting the stringent compliance requirements.

Due to AWS, we witnessed approximately 60 per cent setup cost reduction in rolling out certain mandatory compliance requirements and ease of operations through the RDS setup. Further, we could get 99.9 per cent uptime due to the multiple availability zones and HA architecture.

We have all our business and customer applications running on AWS. We are exploring and leveraging AI and ML platforms.